Frequently Asked Questions

How do I place an order for my veil?

Ordering one of the veils is a very easy process.

First, select the veil of your choice, then select your options: veil colour, length, embellishments or other options. Veils have different options available.

Next click on “Add to cart” and proceed through the checkout. You will need to provide your contact details and then make payment using one of the payment options.

If you have any specific requirements, please mention them in the “Order details” box when placing your order.

You will receive an email to confirm that we have received your order. If you don’t receive an email confirmation, check your junk folder as it may have ended up there.

Once your order is shipped, you will receive an email to let you know that it’s on the way.

Feel free to contact us if you are unsure of anything.

What is your time frame for delivery?

We have a range of Ready to Ship Veils if you need a veil in a hurry. Ready to ship veils are normally shipped within 1-3 days of receiving your order. Occasionally this time frame may vary, eg. during peak season and public holidays it may be slightly longer.

For made to order and custom veils, the delivery time frame is anywhere from 2-4 weeks. Production time frame is noted for each veil. Custom orders can take a bit longer.

How will my veil be posted? How much is postage / shipping?

As soon as your order is completed, your veil will be carefully packaged and sent to you. We use Australia Post for shipping.

We offer Free Shipping by standard parcel post within Australia (limited time offer).
If you prefer Express Post for faster shipping, you may select this in the checkout. Postage charges apply.

Do you ship overseas? (outside of Australia)

We currently ship within Australia and New Zealand only.

Can I see your veils or headpieces in person?

No we don’t offer this option. All our veils are made to order in our workroom, so we don’t have a showroom as such. You may like to order Sample Swatches of the different veil fabrics to help you choose the right colour and fabric for your veil.

If you need help, we are more than happy to help you choose a veil. You may contact us by email, phone, text, or even a Facetime chat!

Are my personal details kept confidential?

You can absolutely be assured that your personal details will remain strictly confidential. The information you provide us with is used strictly for the purposes of completing your order.

Which payment methods do you accept?

The payment methods we accept are:

1. Credit Card – VISA, Mastercard & American Express: You can make payment with your credit card when placing your order online. We do not receive your credit card information, just an email stating that payment has been made. If you wish to pay for a custom order using your credit card, you will need to provide your details over the phone and we will process your payment.

2. Bank Transfer: To pay by Bank Transfer, please make your payment using our banking details which are listed at the bottom of your order confirmation email. For custom orders, we will email an invoice to you with our banking details.

3. Afterpay: We offer Afterpay as a payment option. You can select this in the checkout process.

Can I have fabric swatches to compare to my dress?

Yes of course! We are happy to send you fabric swatches so that you can make an informed decision. Order them here: sample swatches

Do your veils have a comb at the top?

Yes, most of our veils come with a silver metal comb which is sewn at the top of the veil, for easy placement in your hair. We have a few veils (the minimal, sheer styles) which have the option of metal comb or metal hair pin for attachment.

Alternatively you may choose to have loops at the top of your veil, which your hairdresser will use with hairpins to secure the veil into your hair. If you prefer loops at the top, please mention it in the “Order details” box when placing your order.

How do I position the veil in my hair?

The majority of our veils come with the comb, which is sewn at the top of the veil, pointing upwards. The correct way to position it into your hair is to hold the veil against your back, then turn the comb downwards and tuck it into your hair. The fabric should come up and over the top of the comb, giving you a beautiful look when the veil is in your hair. For more details and photos, see Correct positioning of veils.

My veil has some small creases or static in it. How do I remove them?

When you receive your veil, there may be some small creases and / or static, which have formed during transit. We suggest ordering your veil well in advance of your wedding, to allow the creases / static to naturally drop out. You should hang your veil as soon as you receive it, rather than leaving it folded. There are more suggestions for veil care and crease removal on the Veil Details page.

What is your policy for exchanges and refunds?

Our policy for exchanges and refunds is outlined on the Returns Policy page.

I have a bridal store. Do you wholesale your veils?

Yes we do wholesale. If you’re interested in stocking our gorgeous Australian made veils in your bridal store, please get in touch. We would love to hear from you.