At Wedding Veils Australia, we strive for the highest standards in workmanship and quality. We understand that ordering online can be difficult, and as such, we have the following policies regarding returns.

Exchange Policy:

As veils are so delicate and easily damaged, we will exchange the veil for another one if the veil has a defect. You must email us first, within 3 days of receiving the veil, and advise us of the situation. You must post the veil back to us within 7 days of receiving it, in the same packaging and condition as you received it. You will need to pay for return postage costs. If the veil is not deemed to have any defects, it will be returned to you. We will not accept veils that have been worn or damaged by you, or after your wedding date has passed.

For our standard veils: In the event that you would like to exchange the veil for a different one, you may do so within 7 days of receiving it. You must email us first, and then post the veil back to us, in the same packaging and condition as you received it. You will need to pay for return postage costs. An exchange fee of $25 will apply.

For example, you purchased a white veil, and would like to exchange it for an ivory one of the same style. In the event that you would like to exchange for a different style, the cost will be the difference in price between the two veils, plus $25. Postage costs will apply.

No returns will be accepted after 7 days have passed since you received the veil.

For custom order veils: A custom veil is any veil that is made to your specific requirements. The veils in our collection are all customizable, for example, adding beading to the comb or on the veil customizes the veil to your requirements.

Our policy for custom order veils is strictly no exchange, and no return. This is because you have ordered a veil to your specific requirements, and it is custom made for you. We may exchange the veil in some cases, at our discretion. To avoid any disappointment, we suggest requesting sample swatches before ordering, to be sure that the veil colour or edging will match your gown.

Refund Policy:

A refund will only be given in the event that the veil is defective. You must email us first, within 3 days of receiving the veil, and advise us of the situation. You must post the veil back to us within 7 days of receiving it, in the same packaging and condition as you received it. You will need to pay for return postage costs. If the veil is not deemed to have any defects, it will be returned to you. We will not accept veils that have been worn or damaged by you, or after your wedding date has passed. A re-stocking fee of 20% of the veil price will be charged for refunds.

We do not give refunds if you have simply changed your mind.

We do not give refunds when we have posted sample swatches to you, and you have selected the veil colour, edging, lace, or embellishments, and your veil is made to your requirements. This constitutes a custom order.

Positioning the veil incorrectly in your hair is not a defect in the veil. If you are unsure of how to position the veil, have a look at the instructions and photos under Correct positioning of veils.

Please note: Bridal head pieces, fascinators and discounted items cannot be exchanged or returned.

Finally:

We understand that ordering your veil online can be difficult. If you have any concerns about placing an order, or about the veil you have received, please contact us by email or phone. We are happy to help and will endeavour to resolve any concerns you may have.