Frequently Asked Questions

How do I place an order for my veil?

Ordering one of the veils in our collection is a very easy process.

First, select the veil of your choice, then select your options: veil colour, length, embellishments or other options. Some veils have different options available.

Next click on “Add to cart” and proceed through the checkout. Then select Standard order or Rush order. You will need to provide your contact details and then make payment using one of the payment options. Alternatively you can call us to place your order over the phone.

If you have any specific requirements, please mention them in the “Order details” box when placing your order.

You will receive an email to confirm that we have received your order. Once your order is shipped, you will receive an email to let you know that it’s on the way.

How do I place an order for a custom veil?

To order a custom designed veil, you will need to email us with a description of the veil you would like, and we will then reply with a quote for the veil. Custom veils cannot be ordered through our website. We will email your invoice with payment details once you have confirmed your order.

What is your time frame for delivery?

Most often, our veils are made to order. We offer customization for each veil, allowing you to choose the veil details that you would like, such as the veil colour, fabric, length and embellishments.

As such, the delivery time frame for standard orders is around 3-4 weeks, depending on what is ordered, and the time of year. During peak wedding season (spring and summer) the production and delivery time frame may be slightly longer.

Rush orders are prioritized and delivered within around 1-2 weeks. Some veils may take slightly longer as a rush order, such as beaded veils and mantilla veils. We always take note of your wedding date, as per your order, to ensure that your veil is completed and delivered to you in time for your wedding.

We will let you know when your veil has been shipped. Once an order is shipped, we cannot be held accountable for any delay in delivery that may occur. The tracking number can be provided to you if you need to track your parcel.

Please note: Selecting Express Post for a standard order does not speed up your order, while it is in process. It simply means that the delivery time once your order is shipped will be faster.

I need my veil in a hurry, as my wedding day is approaching. Can I have my veil sooner?

Yes absolutely! You will need to place a rush order for your veil. During the checkout process, select “Rush Order” when placing your order. Delivery time frame for a rush order is 1-2 weeks, but is most often just a few days. If you need your veil even quicker than that, please contact us to discuss your needs.

As this is a specialty service we provide, a Rush Order fee of $27.50 will apply and we will ship your veil by Express Post.

If your wedding is in 4 weeks or less, we recommend placing a rush order, to ensure that you receive your veil in time.

How will my veil be posted? How much is postage / shipping?

As soon as your order is completed, your veil will be carefully packaged in a box and sent to you. We use Australia Post for delivery.

Your veil will be sent by Express Post for a flat rate of $9.95 (within Australia – as of 1 January 2017).

Do you ship veils overseas?

No. We ship within Australia and New Zealand only. We have had problems with international orders in the past.

Are my personal details kept confidential?

Please be assured that your personal details will remain strictly confidential. The information you provide us with is used strictly for the purposes of completing your order.

Which payment methods do you accept?

The payment methods we accept are:

1. Credit Card – VISA, Mastercard & American Express: You can make payment with your credit card when placing your order online. We use the E-Way payment gateway, which is safe and secure. We do not receive your credit card information, just an email stating that payment has been made. If you wish to pay for a custom order using your credit card, you will need to provide your details over the phone and we will process your payment.

2. Bank Transfer: To pay by Bank Transfer, please make your payment using our banking details which are listed at the bottom of your order confirmation email. For custom orders, we will email an invoice to you with our banking details.

Are your veils Australian made?

Yes! We source all of our beautiful fabrics, laces, trims and embellishments from reputable suppliers around the world, and then using these, we design and make our veils in our workroom, which is located in Melbourne.

What are the differences between your different veil fabrics?

Bridal tulle is our standard tulle, which is the default fabric for most of our veils. This tulle has medium softness and is most suitable for veils with more volume or fullness, as it holds the fuller shape well.

Glimmer tulle is the same as Bridal tulle but with a shimmer through it.

Silk tulle is made from 100% silk, and is the softest and finest tulle. Veils made from Silk tulle fall gracefully and flow, with no volume or puffiness at all.

Supersoft tulle is very similar to Silk tulle, but is not made from silk. It is a lovely fabric and has the same graceful flow to it as Silk tulle.

Glamour tulle is similar to Supersoft tulle, which is very soft and flowy, but with a lovely shimmer through it. It is a lovely flowy and sheer fabric.

Silk tulle, Supersoft tulle and Glamour tulle are narrow fabrics, thus veils made in these fabrics are quite slim and narrow.

Can I have fabric swatches to compare to my dress?

Yes of course, we are happy to send you fabric swatches so that you can make an informed decision. Please email your request and advise the colour of your dress, the fabrics you are interested in, and your address, and we will post them to you at no charge. (See the Contact page for our email address.)

Do your veils have a comb at the top?

Yes, all of our veils come with a clear comb which is sewn at the top of the veil, for easy placement in your hair.

Alternatively you may choose to have loops at the top of your veil, which your hairdresser would use with hairpins to secure the veil into your hair. If you prefer loops at the top, please mention it in the “Order details” box when placing your order.

How do I position the veil in my hair?

The majority of our veils come with the comb, which is sewn at the top of the veil, pointing upwards. The correct way to position it into your hair is to hold the veil against your back, then turn the comb downwards and tuck it into your hair. The fabric should come up and over the top of the comb, giving you a beautiful look when the veil is in your hair. For more details and photos, see Correct positioning of veils.

My veil has some small creases or static in it. How do I remove them?

When you receive your veil, there may be some small creases and / or static, which have formed during transit. We suggest ordering your veil well in advance of your wedding, to allow the creases / static to naturally drop out. You should hang your veil as soon as you receive it, rather than leaving it in the box. There are more suggestions for veil care and crease removal on the Veil Details page.

What is your policy for exchanges and refunds?

Our policy for exchanges and refunds is outlined on the Returns Policy page.